tiffanykelly.tk@gmail.com
Service communications through COVID-19

Xfinity

Copywriter and project manager for telecom corporation.

Service communications through COVID-19

Service communications through COVID-19

This email is part of the coordinated communications campaign our team developed at the beginning of the COVID-19 crisis. More about the project

COVID-19 response

COVID-19 response

Xfinity needed to rethink all of its in-person customer interactions, and Xfinity.com/prepare became our hub for communicating these new processes. More about the project

Annual price change communication

Annual price change communication

I was the lead writer on our annual price change letters and notifications. These were sent directly to every Xfinity retail customer in the US. More about the project

Annual price change

Annual price change

I wrote email notifications like this one as part of the massive communication effort for annual price change. More about the project

FAQs and support

FAQs and support

I’d often edit and write support articles like this one. We’d help customers learn how to use their products and services in detail with FAQs and how to’s. More about this kind of work

Service + engagement

Service + engagement

I wrote some good-news messages, too, like this email that was part of our speed increase campaign. More about the project